Terms & Conditions

Welcome to Sandeep Masale. These Terms & Conditions govern your use of our website and the purchase of products through our online store.

By accessing or using this website, you agree to these Terms & Conditions. Please read them carefully before placing an order.

1. About Sandeep Masale

Sandeep Masale is a family-run business established in 1971 and based in Bhandup, Mumbai, Maharashtra.

Business Name: Sandeep Masale
Business Address: Shop no:- 3, Sahajeevan Heights, Kokan Nagar, Jangal Mangal Road, Bhandup (W), Mumbai - 400078.
Email: sandeepmasale1971@gmail.com
Phone: +91 9594443009

2. Products and Product Information

We make reasonable efforts to ensure that product names, descriptions, images, prices, quantities, and other information displayed on our website are accurate and up to date.

However, the actual colour, appearance, packaging, or presentation of a product may vary slightly from images shown on the website.

Product availability may change from time to time. If a product becomes unavailable after you place an order, we will inform you and provide an appropriate resolution, including a refund where applicable.

3. Prices

All prices displayed on the website are in Indian Rupees (₹).

Applicable taxes, delivery charges, and other charges, if any, will be displayed during the checkout process before you complete your purchase.

Sandeep Masale reserves the right to change product prices at any time. Any price change will not affect an order that has already been confirmed, except where required by law.

4. Placing an Order

When you place an order through our website, you are making a request to purchase the selected products.

After receiving your order, we will process it subject to product availability, payment confirmation, and delivery considerations.

We reserve the right to cancel or decline an order in circumstances such as:

Product unavailability
Incorrect pricing or product information
Suspected fraudulent or unauthorised transactions
Incomplete or incorrect customer information
Delivery limitations

If we cancel an order for which payment has already been received, the applicable amount will be refunded through the original or an appropriate payment method.

5. Payments

Payments may be made through the payment methods available on our website at checkout.

Payments are processed through third-party payment service providers. Sandeep Masale does not store your complete card, banking, or other sensitive payment credentials on its own systems unless expressly stated otherwise.

You agree to provide accurate information necessary to complete your transaction.

6. Shipping and Delivery

We currently deliver to locations supported by our delivery partners.

Estimated delivery times shown on the website are indicative and may vary depending on:

Delivery location
Availability of products
Courier or logistics delays
Weather or other circumstances beyond our control
Public holidays or unforeseen events

Once an order has been dispatched, customers may receive tracking information where available.

Sandeep Masale is not responsible for delays caused by circumstances beyond our reasonable control.

7. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible at [Email:- sandeepmasale1971@gamil.com / Phone:- +91 9594443009].

Cancellation requests may not be accepted once an order has been processed, packed, or dispatched.

If a cancellation is accepted, the applicable refund will be processed according to our Refund & Cancellation Policy.

8. Returns, Refunds and Damaged Products

We want you to receive your order in good condition.

If you receive:

A damaged package
A damaged product
The wrong product
A missing item

please contact us at [Email:- sandeepmasale1971@gamil.com / Phone:- +91 9594443009] within 48 hours of delivery.

For damaged or incorrect orders, we may request photographs or other information to help us verify the issue.

Depending on the circumstances, we may provide a replacement, refund, or other appropriate resolution.

For food and grocery products, returns may be subject to product-specific conditions because of hygiene, food-safety, and storage considerations.

Please see our separate Refund & Cancellation Policy for complete details.

9. Customer Responsibility

Customers are responsible for providing accurate delivery information, including:

Full name
Delivery address
Phone number
Email address, where required
Any other information necessary for successful delivery

Sandeep Masale will not be responsible for delivery problems resulting from incorrect or incomplete information provided by the customer.

10. Website Use

You agree to use this website only for lawful purposes.

You must not:

Attempt to interfere with the operation of the website
Use the website for fraudulent activities
Attempt to gain unauthorised access to our systems
Copy or misuse our website content, branding, images, or other intellectual property
Submit false or misleading information

11. Intellectual Property

All content appearing on this website, including the Sandeep Masale name, logo, tagline, photographs, graphics, text, designs, and other materials, belongs to or is used by Sandeep Masale and is protected by applicable intellectual-property laws.

You may not reproduce, copy, modify, distribute, or commercially use our content without prior written permission.

12. Promotions and Offers

From time to time, Sandeep Masale may offer discounts, promotional offers, or special campaigns.

Each offer may have its own terms, eligibility requirements, validity period, and limitations.

We reserve the right to modify or withdraw promotional offers where permitted by law.

13. Website Availability

We aim to keep our website available and functioning properly. However, we do not guarantee that the website will always be available, uninterrupted, or completely free from technical issues.

We may temporarily suspend or modify the website for maintenance, updates, security reasons, or other operational requirements.

14. Limitation of Liability

To the extent permitted by applicable law, Sandeep Masale will not be responsible for losses resulting from circumstances beyond our reasonable control, including delivery delays, technical failures, network interruptions, or events outside our control.

Nothing in these Terms & Conditions is intended to exclude or limit any consumer rights or remedies that cannot legally be excluded or limited.

15. Privacy

Your use of this website may involve the collection and processing of certain personal information necessary to provide our services, process orders, make deliveries, and communicate with you.

Please refer to our Privacy Policy for information about how we collect, use, store, and protect your personal information.

16. Grievance Redressal

If you have a complaint, concern, or question regarding an order or our services, please contact us first so that we can assist you.

Grievance Officer / Customer Support

Name: Soham Bhagat
Email: sandeepmasale1971@gmail.com
Phone: +91 9594443009
Address: Shop no:- 3, Sahajeevan Heights, Kokan Nagar, Jangal Mangal Road, Bhandup (W), Mumbai - 400078.

We will make reasonable efforts to acknowledge and resolve complaints within the applicable period.

The e-commerce rules include requirements concerning grievance handling and complaint tracking.

17. Changes to These Terms

Sandeep Masale may update these Terms & Conditions from time to time to reflect changes in our services, website, business practices, or applicable laws.

The updated version will be published on this page with the revised “Last Updated” date.

18. Governing Law

These Terms & Conditions shall be governed by the laws applicable in India.

Nothing in these Terms & Conditions is intended to take away any rights or remedies available to consumers under applicable Indian law.